Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper when returning from within Australia, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
*** UPDATE 2020: With the current delays due to COVID-19 on all freight, refunds will be provided when products come back to us in a sellable state, not X days after being sent. ****
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
It is a requirement to contact us by email on Sales@CreativeMan.com.au or through the channel you purchased (ebay,etsy etc) before returning an item. This is to ensure we can help you resolve the issue in an efficient manner.
CreativeMan.com.au is intended to be for the Australian domestic market.
All products are listed to have free shipping as long as the order amount is over $39, this only includes Australian addresses.
International shipment is possible to most but not all locations and where possible will be quoted during the check-out process before you decide to go ahead with the order or not. *** UPDATE 2020: Due to COVID-19 all International shipping is experiencing siginficant delays, please consider this before ordering ***
Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping costs and shipping options for your order and you may select amongst these. For instance you may be presented with options for Free or Express shipping. Please note that Express shipping only applies to items under 5 kg and max 500 mm in length. Please do not select and pay for Express shipping for items longer than this - meaning steel lengths of 1 meter or an anvil.
Please also note that the International shipping rates for many items we sell are weight-based except for New Zealand. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. The shipping calculator for International Orders is our way of estimating cost and charging these to the customer, it is not a promise of using this shipping method.
Please see the Terms & Conditions page for full details.